Q: How long does shipping take?

A: We offer fast worldwide shipping! Delivery times vary by location:
– USA: 3–7 business days (Standard) | 2–4 business days (Express)
– International: 7–14 business days
Track your order here or contact [email protected] for assistance.

Q: Do you offer free shipping?

A: Yes! Enjoy free standard shipping on orders over $50 (U.S. only). International orders may have applicable fees.

Q: Can I change/cancel my order?

A: We process orders quickly, but if you need changes, email us at [email protected] within 1 hour of purchase.

Q: What’s your return policy?

A: We accept returns within 30 days for unused items with tags. Refunds exclude shipping costs. Start your return here.

Q: What if my item is damaged or defective?

A: Contact us immediately at [email protected] with photos, and we’ll gladly replace it!

Q: What materials are used in your jewelry?

A: We use hypoallergenic sterling silver, 14K gold plating, and durable cubic zirconia for timeless, skin-friendly pieces.

Q: How do I care for my jewelry?

A: Avoid water, perfume, and harsh chemicals. Store in our included anti-tarnish pouch to maintain shine!

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, PayPal, Apple Pay, and Shop Pay. All transactions are SSL-encrypted for security.

Q: Is my payment information safe?

A: Absolutely! We never store your payment details and use PCI-compliant processors.

Need more help? Email us at [email protected] or DM us on Instagram @winkjewelhut. We reply within 24 hours!